Common Ailments Service Wales

Take control of your health and experience the convenience of choosing your local pharmacy as your first stop for common ailments.

Putting your health first. Every day.

We already advocate how precious pharmacies across Wales are to your communities. Now, as well as providing a place for you to book essential health services, we’re making it easier than ever to access the expert knowledge of your local pharmacy.

Pharmacies across Wales have a lot more to offer than you may think. They truly are a treasure trove of professional, expert knowledge on all the common ailments you may come across, and as an accessible alternative to your GP, pharmacies are the perfect first stop for quick and accessible advice and treatment on common ailments.

Woman receiving medication from her pharmacist

How does it work?


Step 1

Click "Book an appointment" and select a common ailment

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Step 2

Book a date and time at your chosen pharmacy.


Step 3

Attend your appointment

Saving time for you; and for others

With the continuous strain on GPs, pharmacies are a more accessible and equally valuable source of healthcare advice and treatment, all the while freeing up time for GPs to focus on those whose health concerns may be more immediate. So, you’re not only saving yourself time by avoiding long queues and waiting times, but you’re also saving time for others in your community.

Remember, your local pharmacy is your first line of defence against common ailments. Trust their expertise and enjoy the convenience of the Common Ailments Service in Wales. Take the first step towards better health now!

Frequently Asked Questions

Who is eligible for Common Ailments Service Wales?

You can receive advice and treatment for the health conditions applicable at pharmacies across Wales if you are staying in Wales for at least 24 hours after visiting our pharmacy. 

When should I visit my GP?

There are times when your pharmacist will recommend that you see your GP for further help. If something feels very wrong, then you should either call 111 or 999. Learn more in the articles for each health condition.

Is my pharmacist qualified?

Pharmacists are qualified to provide advice, carry out the necessary treatment, and prescribe medication when necessary. If you require further advice and more treatment, then your pharmacist will point you in the direction of your GP.

Can I still see my GP?

The Common Ailments Service was created as a convenient alternative to seeing your GP for common ailments to save time and give you more access to the health services you need. GPs are still able to see you regarding any of your concerns but waiting times may be longer.

I work Monday to Friday 9-5; can I get an appointment outside of these days/hours?

We understand that it can be difficult to find time to visit your pharmacy when you work a full-time job, this is why some of our pharmacies are open later, and on Saturdays.

What if my pharmacist is too busy to see me?

At your local pharmacy, you have the option to either walk in or book an appointment online. By booking an appointment, you can ensure that your pharmacist has dedicated time for you to listen and provide tailored advice and recommended treatment.