Frequently Asked Questions

Hey Pharmacist is a free online NHS repeat prescription service that allows users to order and manage their medication, as well as book a health service, all via our free app and website, without needing to contact their GP or pharmacy. We offer you the option to either collect your medication in store or have it delivered to your door for free.

With Hey Pharmacist, you’re able to re-order your NHS repeat prescription in as little as 2 taps, and once you’ve ordered, we keep you up to date with the progress of your medication, from requested to ready for collection or delivery. We even give you the option to enable a reminder when it’s time to re-order your medication next time!

Our mission is to take the faff out of ordering your medication, making your busy lives that little bit more stress free. Ordering your medication has never been simpler.

Learn more about Hey Pharmacist

Remembering to take your prescription medication is stressful enough, so why should you have to deal with the added stress of having to remember to order it? With Hey Pharmacist, that stress is history.

Not only does Hey Pharmacist make ordering your NHS repeat prescription a breeze, it’s also linked to 99.5% of GPs across England, meaning your GP is easily able to prescribe your medication to you without you needing to call them or visit them, saving both of you valuable time.

Other key benefits of using Hey Pharmacist include:

• Re-ordering your medication takes as little as 2 taps
• Receive real time updates on the progress of your order with no need to contact your GP
• Choose between collection from your local pharmacy or delivery to your door
• Set re-order reminders so that you never forget to order your medication again
• Easily take control of your loved ones medication all in one place
• Book a variety of health services with on GP required
• It’s free!

You can sign up to Hey Pharmacist is via NHS login. This will securely connect Hey Pharmacist to your NHS record, meaning your information is kept safe and secure at all times.

If you haven’t already, create your NHS account using your email or phone number.

Learn more about NHS login here.

Following the pandemic, many of us are turning to healthcare professionals to not only provide us with medication, but also reliable advice and services to ensure we are always on top of our health. GP’s always seem to be busy, and finding somewhere that provides reliable and professional services can be tricky, which is why Hey Pharmacist does the work for you.

With Hey Pharmacist, you can easily browse our services and find out which nearby pharmacies offer that service. You can book an appointment in a few taps, ensuring it’s at a date and time that is most convenient for you.

Simply download the free Hey Pharmacist app, or click here

Find out more about services

If you are over 16, live in England, and are currently on an NHS repeat prescription, you are eligible to use Hey Pharmacist to order and manage your medication. Anyone in England can also book a service via Hey Pharmacist. If you're in Scotland or Wales, you may be able to book a health service, but repeat prescriptions are currently unavailable in these areas.

If you’re under 16, your medication can still be managed via Hey Pharmacist, but will need to be linked to someone’s account who is over 16, and only collection is available so that a minors' medication can be discussed with a pharmacist if needed.

Learn more about ordering for under 16's

Absolutely nothing! The Hey Pharmacist app and website are completely free to use for everyone.

Unless you pay for your medication, you won’t need to make a single payment through the entirety of the ordering process. We even offer free delivery to patients across England!

In 2021, PHEONIX UK acquired the rights to Coop Health, with the intention to help community pharmacy enter the digital age without sacrificing the face to face interaction that is vital when dealing with important topics such as patient’s medication and health queries.

Hey Pharmacist supports community pharmacies across England that are Numark members – the largest chain of independent pharmacies in the UK. If you are unsure as to whether your local pharmacy uses Hey Pharmacist, you can visit your local pharmacy and ask about Hey Pharmacist, you’ll likely see Hey Pharmacist promo within the pharmacy to let you know that they use the service.

We’ll also let you know if your pharmacy uses Hey Pharmacist if you’re ordering your medication and choose collection (or if you specify delivery from your pharmacy as opposed to royal mail).

If you're booking a service with Hey Pharmacist, you can search your local area during the booking process to see which pharmacies nearest to you are offering the health service you're looking for.

Hey Pharmacist is connected to 99.5% of GPs across England, and supports over 4000 pharmacies, including 437 Rowlands Pharmacies. Meaning the chance that your local pharmacy uses Hey Pharmacist is very high.

Non-independent pharmacies will not use Hey Pharmacist.

We give you the choice to collect your mediation or have it delivered to your door for free. All pharmacies have a refrigerator where they store certain medication, we recommend that you collect medication that needs to be kept refrigerated from your local pharmacy.

Hey Pharmacist uses your NHS login to access your health records and is securely connected to 99.5% of GPs across England. So you can be assured that your personal information is kept private between you GP, pharmacist, and yourself.

No! In fact, we’re doing the complete opposite. By using Hey Pharmacist, you’ll be supporting your chosen high street pharmacy more than ever before. With the ability to easily order medication, book a service, and receive regular updates and reminders, you’re securely connected with them without needing to call them, taking the stress out for both you and your pharmacist.

If the pandemic has taught us anything, it’s the importance of supporting local businesses, and with professional health services and range of products available, your pharmacy has so much to offer right on your doorstep. So we encourage you to regularly visit your local pharmacy to keep on top of your health, and support them in the process. Community pharmacy is incredibly important to us, they are our local heroes. So it is our mission to encourage the nation to support them, so that they can support you.

If you use the app

Tap the settings icon and swipe down to the option to delete your account.

If you use the website

Click the chat bubble and the Patient Experience team will help you.

Process

By permanently deleting your account, you'll no longer be able to order your medication through Hey Pharmacist.

Your request to delete your account will be passed to our Data Protection Team, who'll respond to your request as soon as possible and in any case within a calendar month of receiving the request.

To comply with our legal obligations, the records we hold relating to NHS patients are retained in line with the guidelines set by the NHS.