Order your prescription online or with the Hey Pharmacist mobile app
We use Royal Mail to deliver your order in plain, unbranded packaging that is both protective and recyclable.
They will give you a 2 hour delivery slot and updates on your order by text message.
Royal Mail’s 48 hour tracked service will deliver most items through the letterbox.
If your delivery is too large to fit through the letterbox, Royal Mail will try to leave it in your chosen safe place.
If they cannot do this, they will leave it with a local Post Office or delivery centre for up to 18 days. After this it will be sent back to us.
Medication that must be kept cool
Medication that needs to be kept cool will be delivered by Royal Mail’s 24 hour tracked service.
These items normally do not fit through the letterbox so you will need to be available to take delivery.
When you receive the delivery, you must put them in a fridge as soon as possible.
Certain types of medicine have stricter controls than normal prescription items.
Certain controlled drugs (schedule 2) are dispatched using a 24-hour tracked service.
Please contact us at firstname.lastname@example.org, if want to discuss delivery timings on specific controlled medication.