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How does our prescription delivery service work?

Use our online pharmacy to order your repeat NHS prescriptions & get them delivered for free

Co-op Health pharmacist

Register online or by downloading the app

If you have a prescription from a GP in England, the quickest way to get started with Hey Pharmacist is by registering for a NHS login. NHS login is the most secure way to connect to your NHS record and protects your information. You can get started online here or by downloading our app.

To prove who you are the NHS will ask for:

  • confirmation of your email address
  • an image of your photo I.D (e.g. passport or driving licence)
  • a short facial recognition or video of you to verify your photo I.D

You can also connect by visiting your GP surgery to register for online services - they'll probably send your codes to you in a letter. If you've already used them to register with Patient Access you can find them in your profile.

Follow these steps to order your NHS repeat prescription

Hey Pharmacist mobile app

See your prescriptions

Once you've signed up, because we are securely connected to the NHS, your prescriptions will be retrieved from your GP surgery and from here you can order what you need.

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Select your preferred delivery method

Your medication will be delivered free of charge to any UK address in plain, unbranded packaging, or you can choose to collect it from over 3500+ local pharmacies in the England.

Find out more about our delivery options

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Hey Pharmacist is FREE

Using Hey Pharmacist prescription delivery service does not cost you or the NHS anything. If you pay for your prescription, we will request online payment once your GP has approved your order. If you do not pay for your prescriptions, you’ll be asked to provide your exemption details.

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Your GP will check your order

Once you’ve ordered your medication, your order is then reviewed by your GP and once approved it will be delivered to your chosen address.

Co-op Health prescription orders

Get updates on your order

We will let you know of your order status by email so you’re always up to date. You can also select to be reminded when to re-order your medications making sure you never run out.

NHS Repeat prescription medications

Order medication for someone else

If you have the Hey Pharmacist mobile app then you'll be able to:

  • order medication on their behalf
  • choose where the medication is delivered to
  • get progress updates on the order

Find out how to add other profiles to your Hey Pharmacist account

More from Hey Pharmacist

Contact us

Customer support

Email: help@heypharmacist.co.uk
Customer Support: Hey Pharmacist help centre

Opening hours

Monday to Friday: 9am to 6pm
Saturday, Sunday and public bank holidays: Closed

Pharmacy Superintendent

Neil Stewart
GPhC number: 2057585

Our pharmacy

Rowlands Pharmacy
Lea Green Depot
Elton Head Road
St Helens
WA9 5AU
GPhC number: 9011032